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An Ombudsman is a trained individual who helps protect the rights of individuals living in both long term care facilities and nursing homes.
The Ombudsman provide information, answer questions, investigate complaints and offer assistance to resolve problems about the quality of care and treatment individuals receive while living there.
To contact the local Ombudsman please call The Office of Aging at 814-355-6716.
New participants are always welcome to join. To learn more about senior centers click here.
Also, If you need help completing your PA-1000 Rent/Property Rebate you can call (814) 355-6816 to schedule an appointment.
If you are unaware who your service coordinator is, you can contact the Pennsylvania Enrollment Broker to get that information at 1-877-550-4227. As of 2020, each participant who is receiving Long-term Services and Supports (LTSS) will have a Managed Care Organization (MCO) that they can also contact to get information on their providers.
OLTL also has a Quality Assurance Hotline you can call to file a complaint directly with the State at 1-800-757-5042.